![酒店英语总结：[优秀范文5篇]](https://www.wendangwuyou.com/d/file/p/1f/3a/128305.jpg)
第一篇：酒店英语总结：
酒店英语总结：
简称部分：
AFOM：Assistant Front Office Manager 前厅副经理 AM：Account Manager 客户经理 营运经理：Operations Manager FO：Front Office 前厅 General Manager总经理 Director of Operations运营总监 Finance财务部
HR：Human Resources人力资源部 S&M: Sales &Marketing Cater市场销售部 HSKP: Housekeeping客房部 FB：Food &Beverage 餐饮部 Maintenance 维保部
GSM-Guest Service Manager 服务经理
PA：Public Area一般特指公共区域保洁员；或者公共区域 Last room availability的协约条款（LRA Clause）。
可以想象，有一方是帮酒店推销客房的，如果在和酒店的协议上有了LRA条款，则：只要酒店有客房在，哪怕只有最后一间房，该方都有权利以协议上的价格销售该房间。Purchase Request 采购单 Purchasing requisition 采购申请单 DDD:国内长途直拨电话_domestic direct dial(call)IDD:国际长途直拨电话_international direct dial(call)MICE，即Meetings（会议）、Incentives（奖励旅游）、Conferencing/Conventions（大型企业会议）、Exhibitions/Exposition（活动展览）和Event（节事活动）的第一个字母大写组成，是会展的英文缩写。PR：Public Relation公共关系活动。如新闻发布会、记者招待会、展销会等
Recreation Facilities康乐设施
topline growth = 是指<公司<整体收入>有增加> “(growth in revenues)bottomline growth = ”growth in net profit".公司<净利>有增加
RevPAR是Revenue Per Available Room的缩写；是指每间可供租出客房产生的平均实际营业收入。每间客房可用收益 MTD: Month to date 月初至今 YTD: Year to date
年初至今
GEI：Guest Experience Index 宾客体验指数 APR : Annual Percentage Rate 年度成本百分率 key drivers：主要驱动力
wear and tear：（正常的）磨损，损耗 revenue mix：收益结构；收入组合 Market Share Analysis市场份额分析；
Back of House(BOH）场馆工作区,简称BOH,是指场馆内外不允许观众进入的地区。
第二篇：酒店常用英语总结
酒店常用英语总结
Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B: bed and breakfast 家庭式酒店(含早餐的酒店)Boutique hotel 精品酒店
Resort 度假村
King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房
Studio suite（room）公寓套房
Adjoining room 相邻房
Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾
Receptionist 前台接待 I will leave a message to the ~.(a girl in who works in front desk)
Reception/Front desk 前台
Coach 旅游大巴(a bus used for travel)
Reservation 预订（不是预定）
Doorman 门房 门童
Housekeeping staff 客房清洁人员
Room service 客房服务，有时特指客房送
餐服务 Ground 花园 Tip 小费
Service charge 服务费
Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executive room 商务房 Shuttle bus 班车
Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾
房间牌
check-out 退房
check-in 登记入住 lobby 大堂
Owner response: 业主回复
Porter门房
Hotel Concierge酒店礼宾部 Procurement Manager;Purchasing Manager采购部经理
Food & Beverage Manager;Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand;Kitchen Help;Kitchen Worker厨工 Cook;Chef厨师 Head Chef厨师长 Cook炊事员
Assistant Manager大堂副理 Lobby Manager大堂经理 Tourist Guide导游 Sauce Cook调味汁厨师 Restaurant Manager饭店经理 Rooms Division Manager房务部经理 Second Chef副厨师长
Second Waiter副领班
Trainee Manager见习经理
Receptionist接待员
Bar Operative酒吧服务员
Hotel Accountant酒店会计 Chief ccountant;Financial Controller酒店主管会计;财务总监
Housekeeping Manager客房部经理 Executive Housekeeper;Head Housekeeper客房部主管 Chambermaid客房女服务员 Head Waiter ；Captain领班 Floor Attendant楼层服务员 Travel Agent 旅游中介 Doorman门童 Pantryman配餐员
Front Desk Manager前台经理 Front Office Supervisor前台领班 Front Office Manager前厅经理 Assistant Front Office Manager前厅副理
Cleaner清洁工
Food Checker食品检验员
Vegetable Cook蔬菜厨师
酒店岗位：
Materials Manager物料经理
Western-Style Restaurant Manager西餐部经理
Executive Assistant Manager行政副经理
Assistant Banquet Manager宴会部副经理
Banquet Manager宴会部经理
Night Manager夜班经理
Hotel Greeter迎宾员
Reservation Manager预订部经理
Chinese-Style Restaurant Manager中餐部经理
Resident Manager驻店经理 Front Clerk;Reception Clerk总台接待员
客房预定 room reservation
客 满
fully booked
房间种类 types of rooms
双 人 房 double room
标 准 房 standard room
双 床 房 twin room
高 级 房 superior room
豪华房
deluxe room 商务房
executive room 套 房
suite
普通套房 junior room 高级套房 senior suite 总统套房 Presidential suite 朝南的房间 a room facing south 公寓套房 studio room
连通房
connecting room
相通房
adjoining room
没有按预定抵店 no show
确 认 信 letter of confirmation 服 务 费 service charge 额外费用 extra charge 全 价 full price
班车
shuttle bus
折 扣 价 discounted price
标 准 价 rack rate
优 惠 价 special price
免 费 complimentary rate
特大号床
king-size bed
大号床
queen-size bed
推 迟 postpone
空 房 Vacancy/vacant
room
取消 cancel/cancellation 更改 change 预定 book/reserve
自动门 automatic door 包间
private room 菜单
menu 套餐
set menu 定满了 fully booked 租
rent 登记入住 结帐 一件行李 背包 纸箱 手提箱 汽车行李箱送行李 填写 名牌 夜床服务
打扫房间
稍稍整理 洗衣项目 laundry items 加快服务 核对 check in check out a piece of baggage/luggage
shoulder bag cardboard box briefcase
send up
fill out
name tag turn—down service
make up tidy up
express service
check
计划表 schedule 推举 recommend
酒店内设施
adapter 连接器
brief ease 公文包
out of order 坏了
coupon奖券 Food Mall
食品街
Ancient Culture Street古文化街 fire sprinkler 灭火喷淋
coat hanger 大衣架
pillow 枕头heating control 加热控制
ice tongs 冰夹
chair 椅子
bedside table 床头桌
ceiling light 顶灯
luggage stand 行李架
luggage trunk
swimming bag游泳袋
power socket 电源插座
note pad 记事簿
shoe basket鞋篮
ice bucket 冰桶
security latch安全门
dry cleaning docket 干洗单
breakfast menu 早餐菜单
light switch 灯开关
air conditioner vent 空调排风口
pillow case枕套
coffee table 咖啡桌
wall paper 壁纸
hair dryer 吹风机
standing lamp 地灯
valet stand 衣物架
switch 开关
desk chair（与书桌配套的）椅子laundry docket 洗衣单
Do Not Disturb Sign 请勿打扰牌
DND sign请勿打扰牌
chest of drawers 带抽屉的柜厨
sheer curtains 纱窗帘
desk lamp 台灯
television cabinet 电视柜
single bed 单人床
double bed 双人床
desk书桌 dusting 去尘
toilet brush 马桶刷子
refuse bag 废物袋
mopping 拖地
scrub 檫洗
dustpan and brush 簸箕和刷子detergent 清洁剂
vacuum cleaner 吸尘器
mop 拖把
shampoo 洗发水
soap 香皂
bath foam 浴液
sewing kit 针线盒
moisturizer 润肤露
shower cap 浴帽
shoehorn鞋拔
shoe shine檫皮鞋
Bedside lamp 床头灯
smoke detector 烟感器
wardrobe 衣柜
television guide电视指南
Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌
slippers拖鞋
drapes 布帘
ceiling屋顶
Laundry docket 洗衣单 window sill 窗台 shopping bag 购物袋
bookshelf 书架
ground floor(英)底，层，一楼
cabinet 橱柜
switch 开关
Venetian blind 百叶窗帘
curtain 窗帘
wastebasket 字纸篓
tea trolley 活动茶几
night table 床头柜
first floor(英)二楼，(美)一楼
folding screen 屏风
hanger 挂钩
plug 插头
wall plate 壁上挂盘
Chinese painting 国画
elevator, lift 电梯
drawer 抽屉
second floor(英)三楼，(美)二楼 spring 弹簧
cushion 靠垫，垫子
socket 插座，插口
sitting room 起居室 voltage 电压 floor 楼层，地板
carpentry(总称)木器
tea table 茶几
bedclothes 床上用品
quilt 被子
mattress 床垫
thermos 热水瓶
transformer 变压器
酒店前台用语：
market price 市价
cashiers desk 兑换处
coin 硬币
accounting desk 帐务处
check-out time 退房时间
voucher 证件
price list 价目表
check, cheque 支票
sign(动)签字
interest 利息
form 表格
reservation 预订
reception desk 接待处
tip 小费
reservation desk 预订处
luggage office 行李房
spare(形)多余的postpone(动)延期
cancel(动)取消
travelers cheque 旅行支票 pay(动)付款
fill(动)填写
administration管理、经营
note 纸币
registration desk 入宿登记处
lobby 前厅
luggage rack 行李架
visit card 名片
identification card 身份证
rate of exchange 兑换率
conversion rate 换算率
charge(动)收费
bill 帐单
change money 换钱
procedure 手续、程序
information desk 问询处
luggage label 行李标签
overbooking 超额订房
reasonable(形)合理的cash(动)兑换
keep(动)保留、保存
bank draft 汇票
accept(动)接受 procedure fee 手续费 fill in the form 填表
酒店的种类：
Designed hotel 设计酒店 boutique hotel 精品酒店
certified hotel for tourism 旅游定点旅馆
family hotel 家庭旅馆
B&B: 经济型酒店
resort hotel 度假区酒店
酒店部门：
电脑部E.D.P.市场营销部sales & Marketing Division
销售部Sales Department
公关部Public Relation Department
预订部Reservation Department
客务部Room Division
前厅部Front Office Department 管家部Housekeeping Department
餐饮部Food & Beverage Department 康乐部Recreation and Entertainment Department
工程部Engineering Department 保安部Security Department 行政部Rear-Service Department 商场部Shopping Arcade
其他：
Oriental Plaza: 东方新天地
Forbidden city:故宫
High-speed wireless internet: 高速无
线上网
Owner response: 业主回复 Expatriates/ expats:外籍人士/外籍员工 F&B:餐饮
Mansion/ service-apartment:酒店式
公寓
English tea:英式红茶/英式下午茶 CTS:中国旅行社 Prepaid cell: 预付型手机 Toiletries: 洗漱用品 Morning call 唤醒服务
第三篇：酒店英语餐饮
餐厅常用
English for Restaurant 餐厅用语
1.I’m sorry to have kept you
waiting.对不起，让您久等了。2.Enjoy your breakfast, sir.请享用您的早餐，先生。3.Here is the menu.给您菜谱。
4.What do you prefer, tea or coffee?
您喜欢什么，茶还是咖啡？ 5.Have a nice evening!
祝您晚上愉快！
6.Welcome to our Western
Restaurant.欢迎来我们西餐厅。
7.We’re glad to have you here.我们很高兴您来这儿。
8.I’m always at your service, sir
(madam)
随时为您效劳，先生（小姐）9.I’m sorry to trouble you.对不起，打扰您了。
10.I’m sorry to have taken so much of
your time.对不起，占用您太多时间了。11.Follow me please.请跟我来。
12.Please go straight ahead.请一直往前走。13.Please turn right/ left.请向右转/ 左转。
14.I’m sorry, I’m afraid we don’t
have … 对不起，我们没有。。（客人点的东西）
15.Please take your time, there’s no
hurry.请慢慢来，别着急。
16.Thank you for telling us, madam/
sir, I’ll inform my manager about it.Please accept our apology.谢谢您告诉我们，小姐/ 先生。我会向经理报告这件事，请接受
我们的道歉。
17.I will be with you in a moment.我一会儿就来。18.Thank you for calling.多谢您的来电。Words
1.recommend 推荐 2.steak 牛排
3.Would you mind…? 你介意。。
吗？
Reserving a table
1.What time do you open? / When
does the restaurant close?
你们什么时候开门营业？/ 你们餐厅什么时候停止营业？
2.I’d like to confirm your
reservation.我想确认一下您的预订。3.We look forward to serving you.我们期待着为您服务。
4.Sorry, the line is busy.Would you
like to call back later?
对不起，电话占线。你等会再打来好吗？
5.Could you please hold the line?
请稍等一下好吗？
6.Good morning.This is Guizhou
Hotel.Can I help you?
早上好，这里是贵州饭店。我能帮您什么吗？
7.Could you repeat it, please?
请您再说一遍好吗？
8.I want to reserve a room for two
hundred people to hold a dinner party.我想预订一间能容纳两百人的宴会厅举行晚宴。
9.I’m sorry we are booked out for
this evening.抱歉，今晚订满了。
10.When are the restaurant hours?
餐厅营业时间从几点到几点？ 11.I prefer a table by the window.My
wife loves the night view of Guiyang.我想要一个靠近窗户的桌子。我夫人喜欢看贵阳的夜景。
12.I’m sorry.The tables by the
window are all occupied.对不起，靠近窗户的桌子全都有人了。
13.Is there any private dining room
left?
请问现在还有包间吗？
14.We have received many bookings
and I cannot guarantee a table by the window.我们已接到许多预订，因而无法向您保证能有一个靠窗的桌子。15.Have you booked a table?
您有预订吗？
16.Have you got a table for two,please?
请问您有两个人的桌子吗？ Words
1.Reserve 预订 v 2.Reservation 预订 n.3.Book 预订 4.repeat 重复 5.hold 容纳 6.occupy 占满 7.serve 服务 8.guarantee 保证
9.hold the line 别挂（电话）10.by the window 靠窗 11.try one’s best 尽力
12.private dining room 包间 Receiving a guest
1.Have you got a reservation?
您预订座位了吗？
2.Just a moment.I’ll take a look at
our reservation book.请稍后，我查一下我们的预订簿。3.Yes, Mr.Smith, a table for two, 8
o’clock.Would you come this way, please?
对了，史密斯先生，两人桌，8点到。请这边走。
4.Oh, yes, Mr.Smith.We’ve been
expecting you.Would you please come with me?
噢，史密斯先生，我们正等着您呢，请跟我来好吗？
5.Sorry, sir, all the tables are taken.Would you mind waiting until one is free?
对不起，先生面没有空位了，等一会儿好吗？
6.The buffet is over there.Please
help yourself.自助餐在那边，请自己享用。7.I haven’t got a reservation.Can I
get a seat anyway?
没有预约，有位子吗？ 8.How long is the wait?
要等多久？
9.Would you mind sitting on that
side?
您是否介意坐在那边呢？
10.I’m sorry to have kept you waiting,sir and madam.Now we have a table for you.Would you step this way, please?
对不起让您久等了，现在有空桌了，请这边来。
11.How many people are you
together?
你们一共多少人？
12.Awfully sorry, there are no
vacancies left in non-smoking section now.Would you like to wait for a moment?
十分抱歉，现在在非吸烟区还暂时没有座位。您能稍等一会儿吗? 13.Would you like to sit in smoking
section, non-smoking section or whatever comes open first?
你们是要吸烟区还是是非吸烟区，或者是有空位就行了？
14.How long a wait do you think
there’ll be?
我们要等多长时间？
Words
1.vacant 空的 2.section 地区 3.lounge 休息厅
4.non-smoking 非吸烟的 5.reservation book 预订簿 Taking orders
1.Dinner or a la carte?
是点套餐还是（按菜单）点菜？ 2.Today we have chicken noodle,tomato and clam chowder.今天有鸡面、西红柿、杂烩汤。3.You want it now or after dinner?
现在就送还是饭后送来？
4.How do you like your roast beef,rare, medium or well done? 你们要的烤牛肉是半熟的、适中的还是熟透的？
5.Here is the menu, I’ll return in a
few minute to take your order.这是菜单，我一会儿过来。6.We can’t read this menu.Could
you please explain to us? 我们看不懂这份菜单，也许您能给我们解释一下？
7.Are you ready to order,gentleman?
可以点菜了吗，先生？
8.I would be interested in Chinese
cuisine.Would you recommend something for me?
我对中国烹饪感兴趣，你能给我推荐几种菜吗？
9.Which is the quickest dish you
can make?
最快的一道菜是什么？
10.I’d like a cup of bean milk/ a
bottle of mineral water.我要一杯豆浆/ 一瓶矿泉水。11.Can I have some fruit instead of
the dessert?
可不可以不要甜点，改要水果？ 12.Do you have a menu in English?
是否有英文菜单？ 13.What is the specialty of the
house?
餐厅最特别的菜式是什么？ 14.Would you like something to
drink before dinner?
在用晚餐前想喝些什么吗？ 15.Do you have today’s special?
你们有今日特别推介吗？
16.Can I have the same dish as that?
我可以点与那份相同的菜吗？ 17.May I see the wine list?
可否让我看看酒单？
18.I’d like appetizers and meat(fish)
dish.我想要一份开胃菜与排餐（鱼餐）。
19.I’m on a diet.我正在节食中。
20.I have to avoid food containing
fat(salt/ sugar)
我必须避免含油脂（盐份/糖份）的食物。Word
1.dinner 套餐
2.appetizer 开胃菜 3.main course 主菜 4.specialty 招牌菜 5.dessert 甜点
6.a la carte 按菜单点菜 7.clam chowder 蛤蜊浓汤 8.mineral water 矿泉水 9.bean milk 豆浆
10.be interested in… 对…感兴趣 11.today’s special 今日特别推介 Chinese food
1.Our restaurant serves a variety of
Chinese dishes.我们餐馆供应各种各样的中国菜。2.We specialize in Sichuan-style
cuisine.我们专门做四川菜。3.Sorry, it’s sold out.对不起，已经卖完了。
4.Please don’t leave anything
behind.请不要遗忘您的东西。
5.There is a washroom at the end of
the corridor.洗手间在走廊尽头。
6.Beijing food is heavy and spicy；
Guangdong food is fresh and light.北京菜味重香浓，广东菜新鲜清淡。
7.Would you like some drink with
your dinner?
您用餐时要喝点饮料吗？ 8.Don’t mention it.不用谢。
9.Watch your step.请走好。Words
1.corridor 走廊 2.spicy 加香料的3.generous 慷慨的，大方的 4.soup 汤
5.on the house 免费 6.specialize in 专门
7.a variety of 各种各样的 8.beggar’s chicken 叫花鸡 9.fried shrimp balls 炸虾球 10.shark’s fin soup 鱼翅汤 Western Food
1.What kind of soup would you
like to begin with? 您要以什么汤开始？
2.Would you like some wine with
your dinner?
您用餐时要喝点酒吗？
3.We haven’t decided yet.Could
you give us a little longer? 我们还没决定好。请再等一会儿好吗？
4.How would you like your steak?
您的牛排想要怎么做？
5.I’d like it medium-rare/
well-done.我要嫩的/ 全熟的。
6.What would you like to go with
your steak?
您要用什么来配牛排呢？
7.What kind of white wine for the
fish.请问您要用哪种白葡萄酒来配鱼？
8.What would you like for dessert?
请问要什么甜点？
9.I think our chicken salad will be
to your taste.我想我们的鸡柳沙律会对您的胃口。
10.Can I pay the bill by credit card?
我可以用信用卡付账吗？ Breakfast 早餐
1.What would you like this
morning?
今天早上您要吃什么呢？
2.How would you like your egg,sir?
您的鸡蛋想怎么吃？
3.Would you like ham or bacon
with your egg?
您的鸡蛋要加火腿和熏肉吗？ 4.Could I have coffee with fresh
milk?
请给我一杯加新鲜牛奶的咖啡好吗？
5.Can I have cafe au lait first?
我可以先来法式咖啡吗？
6.I’ll have continental style
breakfast.我想要吃大陆式的早餐。
7.What kind of cheese would you
like, sir?
先生，你要什么乳酪呢？
8.We have spring roll, stuffed bun,steamed dumpling, noodles, dim sum etc.我们有春卷、包子、蒸饺、面条、点心等等。
9.Which kind of juice would you
prefer, grapefruit or orange? 您想要哪种果汁，西柚还是橙汁呢？
10.Would you like toast or rolls?
您想要吐司还是面包卷呢？ Words
1.grapefruit 西柚 2.bacon 熏肉，咸肉 3.steam 蒸，蒸汽 4.dumpling 饺子 5.pancake 薄煎饼 6.toast 吐司面包 7.ham 火腿
8.spring roll 春卷 9.stuffed bun 包子 10.dim sum 点心
Banquet Service 宴会服务
1.That’s all right.You can go with
me.I need company after all.没关系，你可以跟我一起去。我反正需要一个伴。2.Is there a dress code?
有规定的穿着吗？
3.I don’t think so.Tom would have
put it on the invitation if there were.没有吧。如果有的话，汤姆会写在邀请函上。
4.That’s deal.I’ll pick you up this
weekend.See you.那就这么说定了，我周末来接你。到时候见。
5.Is this an ultra-formal party?
这是非常正式的宴会吗？
6.A dark dress for evening will take
you almost anywhere.深色洋装在任何一种晚宴场合都适合。
7.I’ve heard so much about you.久仰！
8.On behalf of the Beijing
Municipal government, I wish to express our heartfelt thanks to you for your gracious assistance.对您的大力协助，我谨代表北京市政府表示衷心的感谢。
9.I’ll surely remember you and your invitation to him.我一定向他转达您的问候和邀请。
10.American businessmen are
welcome to make investment in Beijing.欢迎美商来北京投资。
11.As you have a tight schedule, I
will not take up more of your time.您的日程很紧，我不会耽误您很长时间的。
12.I will see myself out, please.请留步，不用送了。
13.Host a dinner/ banquet/ luncheon
in honor of … 为。。举行宴请/ 宴会
14.Enjoy this happy get-together.欢聚一堂。
15.Help yourself please.请随意用餐。
16.The minimum charge for a dinner
party of 200 people is 6000 yuan, excluding drinks.200人的宴会最低费用为6000人民币，不包括饮料。
17.May I have a look at your
invitation card?
我可以看一下您的请柬吗？
18.At a Chinese party, the guests
usually arrive 5-10 minutes early.中餐宴会客人通常提前5-10分钟到达。Words
1.banquet 宴会
2.company 公司，友伴 3.invitation 邀请 4.necessary 必然的 5.formal 正式的 6.assistance 帮助 7.express 表达 8.schedule 时间表 9.in advance 提前
10.make investment 投资 Buffet Service 自助餐服务
1.Please make yourself at home./
Please enjoy yourself.请自便。
2.Excuse me, do you want to add
some more coffee?
打扰了，您想再加点咖啡吗？ 3.Can these plates be removed?
这些碟子能撤走了吗？ 4.It’s our operating time.我们的营业时间到了。
5.If you like, can sit outside to chat.如果您喜欢，可以坐在外面聊天。
6.Our food will be over supplied in
10:00.Which you like could take more.我们的食物会供应到10点，你想吃什么可以多拿点。
7.Is everything to you satisfaction?
请问您对一切还满意吗？
8.Our buffet includes 60% Chinese
food, 20% Asian food and 20% Western food.我们的自助餐包括60%的中式菜，20%的亚洲菜和20%的西式菜。
9.May I clean your table now?
请问我能清理餐台吗？
10.We have a buffet.You can have
all you want for RMB 50.我们有自助餐，您付五十元钱就可以随便吃。
11.Do you care for a dessert?
您是不是想吃点甜食？ 12.I’ll get you another one.我再给您端一份来。Bar Service 酒吧服务
1.Good evening, sir.What would
you like to drink? 晚上好，先生，请问您想要喝什么？
2.Our bar serves a number of cocktails.我们酒吧供应许多种鸡尾酒。3.May I have a glass of ice water?
我可以来一杯冰水吗？
4.Miss!Would you bring me
another cup of coffee, please? 小姐！麻烦你再来一杯咖啡好吗？
5.I prefer whisky to beer.我喜欢威士忌胜过啤酒。
6.I would like to have a bottle of
champagne.请给我来一瓶香槟酒。
7.How would you like your Scotch,straight or on the rocks?
您要纯苏格兰威士忌还是放冰块？
8.Give me a cup of tea with a slice
of lemon, please.请给我一杯茶，配上柠檬片。9.May I see the wine list?
我可以看一下酒单吗？
10.How about a non-alcoholic
cocktail?
尝尝不含酒精的鸡尾酒，怎么样？ Words
1.bartender 酒吧服务员 2.cocktail 鸡尾酒 3.fancy 喜欢 4.stool 凳子 5.squash 汽水
6.draught [drɑ:ft]生啤 7.snack 小吃 8.thirsty 渴的9.potato chips 薯片
10.non-alcoholic 不含酒精的At McDonald’s & KFC 在麦当劳和肯德基
1.Hello, welcome to McDonald’s /
KFC.您好，欢迎光临麦当劳/ 肯德基。
2.Sorry, the Fries are not ready yet.Please wait a few seconds.对不起，薯条还没好，请稍等片刻。
3.I want two burgers and two big
cokes to go.我想要两个汉堡和两杯大号可乐带走。
4.May I have more napkins?
请再给我点餐巾纸好吗？
5.Would you like to have ice on
your coke?
您的可乐要加冰吗？
6.Would you like to try the new
Orange Pie?
你想试一下新出的香橙派吗？ 7.Here is forty five cents, have a
great day!
这是找您的45美分。祝您愉快！8.You can keep you kid in the
Playland.I’ll take care of her.你可以让小孩在我们的游乐场玩，我会照看她的。
9.You can rent this umbrella for
free, 25 yuan as pawn.您可以交25元押金，免费租用这把伞。
10.May I have one Fries, one Big
Mac and one medium coke? 我想要一杯薯条、一个巨无霸和一杯中号可乐。
11.I want two chocolate sundaes.我想要两个巧克力圣代冰欺凌。12.Please give me three packs of ketchup.请给我三包番茄酱。At the Coffee shop 在咖啡店 1.Would you like some butter
with your bread?你面包里加黄油吗？ 2.Could you pass me the cup
please?
请把杯子递给我好吗？ 3.What would you like, tea or
juice?
你需要什么，咖啡还是果汁？ 4.With sugar and milk?加糖还是加牛奶？ 5.Would you like your coffee
with cream or flavor syrup?请问咖啡里需要加点奶油或风味糖浆吗？ 6.Would you like hot coffee or ice
one?
请问需要热咖啡还是冰咖啡？ 7.You ordered a cup of
cappuccino and a piece of tiramisu.您一共点了一杯卡布奇诺和一份提拉米苏。8.Please help yourself with the
coffee right there.咖啡旁边自取。9.The sugar pack and stir stick
are over there.糖包和搅拌棒那边取。
10.Would you care for a cup of
fresh brewed coffee? / more coffee?
需要来杯现磨咖啡吗？/ 需要加多点咖啡吗？ Words 1.Caffè Mocha 摩卡
2.Caramel Macchiato 焦糖玛奇朵 3.Caffè Americano 美式 4.Caffè Latté 拿铁
5.Cappuccino 卡布奇诺 6.Espresso 特浓咖啡
7.Caramel Coffee Jelly 焦糖吉利 8.Black Coffee 不加奶的咖啡 9.Blue Mountain 蓝山 10.Caffè Frio 冰沙咖啡 11.Irish Coffee 爱尔兰咖啡
12.Iced Mint Coffee 冰薄荷咖啡 13.Instant Coffee 速溶咖啡
14.Lavender Cappuccino 薰衣草卡
布奇诺
15.Royal Coffee 皇家咖啡
16.Fresh Ground Coffee 现磨咖啡 17.Charcoal Coffee 炭烧咖啡 18.Dame Coffee 贵妇人咖啡 At the Pastry Shop 在点心店
1.I’d like to buy two boxes of
Chinese moon cakes.我想买两盒月饼。
2.We have the Guangdong style
and the Suzhou style.Which do you want?
我们有广式的和苏式的，您要哪种？
3.Sorry, bananas are out of season
now.We have black forest cake.对不起，现在香蕉过季了，我们有黑森林蛋糕。
4.I’d like to buy some Chinese
cakes.我要买点中国糕点。
5.We have vanilla cream cake,fifteen yuan each.Do you like it? 我们有香草奶油蛋糕，每只15元，您喜欢吗？
6.Give me five boxes of famous
Chinese cakes.请给我五盒中国名点。
7.Will you wrap them up
separately?
请你给我分开包装好吗？
8.Which would you like for bread?
White or whole wheat?
你想要什么口味的面包？白面包或全麦面包？
9.Would you care for a piece of
cake?
需要来块蛋糕吗？
10.I can suggest black forest cake of
desserts, because many guests love it.我建议您尝尝甜品中的黑森林蛋糕，多数客人都喜欢它。Japanese & Korean Cuisine 日韩料理
1.We have a wide range of
vegetarian dishes for you to
choose from.我们有很多素菜可供选择。2.Which flavor would you prefer,sweet or chili?
您喜欢哪种口味，甜的还是辣的？
3.It’s a well-known delicacy in
Japanese cuisine.它是日本料理中的一道有名的佳肴。
4.Which brand of wine would you
prefer?
您喜欢什么牌子的酒？ 5.It will stimulate the appetite.他会让你食欲大开。6.The kimchi is terrific!
韩式泡菜真是棒极了！
7.I’m not familiar with Korean
cuisine, could you recommend something?
我对韩国料理不太熟悉，你能不能给我推荐一下呢？
8.It’s crisp/ tasty/ tender/ clear/
strong/ spicy/ aromatic.它很酥脆/ 可口/ 鲜嫩/ 清淡/ 浓烈/ 辣/ 香味扑鼻。
9.I would recommend the
Chawanmushi / Sukiyaki.我建议您点蒸鸡蛋羹/ 日式火锅。
10.The tempura dinner comes with
sashimi.Will that be fine? 甜不辣晚餐加生鱼片，这样好不好？ Words
1.pickled vegetables 泡菜 2.kimchi 韩国泡菜 3.prawn 明虾 4.conch 海螺 5.escargots 田螺 6.stone fire got 石锅 7.sashi 竹筷 8.sake 日本米酒 9.miso shiru 味增汤
10.roast meat 铁板烤肉 11.sashimi 生鱼片 12.sushi 寿司 Pay the Bill 结账
1.In our hotel we don’t accept tips.我们酒店是不收小费的。
2.What’s your opinion of our
service?
您对我们的服务有什么意见吗？
3.Would you like to sign for that?
您准备签字挂账吗？
4.Would you like to put it on your
hotel bill?
您准备将这个费用记到您酒店的总账吗？
5.Sorry, may I have your room
number and room card? 对不起，您能告诉我您的房间号并出示您的房卡吗？
6.Excuse me, sir, would you please
sign your name here?
打扰一下，先生，请您在这里签个名。
7.Would you like to have the bill
now?
请问您现在结账吗？
8.Would you like to pay cash or by
credit card?
请问您是付现金还是使用信用卡？
9.Would you like the amount on the
same bill or separately?
请问你们是分开账单还是合在一起？
10.Sorry, I shall add it up again.对不起，我马上再重新算一遍。Handling Complaints 处理投诉
1.Sorry, sir.We are short of hands
today.很抱歉，先生，我们今天人手少。2.Sorry, would you show me what
is wrong? 对不起，您能告诉我哪儿出错了
吗？
3.I’ll take to the chef and see what
he can do.我去和厨师商量一下，看看他能否给予补救。
4.If you don’t like this dish, how
about getting you another one? 如果您不喜欢这道菜，给您换别的菜如何？
5.Would you like it cooked a little
more?
您愿意把它再煮一下吗？
6.Once it’s ordered and served, it
can’t be exchanged.凡是点的菜上桌后是不能退换的。
7.I’m really sorry, but I hope you
could see my difficulty.真对不起，但也希望您能体谅我的难处。
8.I’m sure everything will be
satisfactory again next time you come.相信下次您再来时，一切都会使您称心满意。
9.I do apologize for giving you the
wrong dish.实在对不起，我把菜送错了。10.I seem to have miss served a dish.我好像上错了一道菜。Words
1.handle 处理
2.complaint 投诉，抱怨 3.overdone 煮过火，烧太久 4.uneatable 不能吃的 5.assure 保证，确保 6.offer 提供
7.compliment 致意，敬意 8.chef 厨师
9.apologize 道歉
10.to make an apology 道歉
第四篇：酒店英语
• 简介：商务中心 • Business center
• 简介：国内直拨电话 • Domestic direct dial• 简介：国际直拨电话
International direct dial• 简介：客房送餐服务 • Room service
• 提供送餐的服务。• 简介：残疾人客房
• Room for the Handicapped• 简介：迪斯科舞厅 • Disco
• 简介：麻将室
• Majiang room
简介：电子游戏
TV games Center
• 简介：摄影冲印 • Film developing• 简介：钓鱼
Angling
• 简介：划船 Rowing简介：骑马 Horse riding简介：狩猎Hunting
简介：射击
• Shooting gallery• 简介：缓跑
Jogging track
• 简介：贵宾服务 • VIP
简介：团体接待
• Group reception• 简介：订餐
• Banquet reservation
简介：计程车
Taxi
简介：自行车停放处 •Parking for bicycle
简介：废物箱
• Rubbish receptacle
• 简介：安全保卫 Guard简介：紧急呼救电话 Emergency call简介：紧急呼救设施 Emergency signal简介：火情警报设施Fire alarm简介：灭火器 Fire extinguisher简介：方向 Direction简介：入口 Way in
简介：出口
Way out
• 表示出口位置或指明出去的通道。• 简介：紧急出口
• Emergency exit
简介：楼梯
• Stairs
• 简介：上楼楼梯
Stairs up
• 简介：下楼楼梯
•Stairs down
简介：自动扶梯
• Escalator
• 简介：电梯
Elevator；lift
• 简介：残疾人设施
Facilities for disabled person• 简介：卫生间
• Toilet
• 简介：男性
• Male；Man
简介：女性
• Female
简介：男更衣
Men's locker
• 简介：女更衣
• Women's locker
简介：饮用水
• Drinking water
• 简介：邮箱
Mailbox
• 简介：邮政
•Postal service
简介：电话
Telephone
• 表示供人们使用电话的场所。• 简介：手续办理（接待）• Check-in；Reception
简介：问讯
Information
• 简介：货币兑换
Currency exchange
• 简介：结帐
Settle accounts
• 简介：失物招领
• Lost and found；Lost property
简介：行李寄存
Left luggage
• 简介：行李手推车 •Luggage trolley
简介：洗衣
• Laundry
简介：干衣
• Drying
• 简介：熨衣
•Ironing
简介：理发（美容）
•Barber
简介：西餐
• Restaurant
• 简介：中餐
Chinese restaurant
• 简介：快餐
• Snack bar
简介：酒吧
• Bar
简介：咖啡
•Coffee
简介：花卉
Flower
• 简介：书报
Book and newspaper
• 简介：会议室
Conference room • 简介：舞厅 • Dance hall
简介：卡啦“OK”Karaoke bar• 简介：电影 •Cinema
简介：桑拿浴 •Sauna• Massage
简介：游泳 • Swimming
简介：棋牌 • Chess and cards
简介：乒乓球 •Table tennis
简介：台球 Billiards
• 简介：保龄球 •Bowling
简介：高尔夫球 • Golf
简介：壁球
Squash/Racket ball•
• 简介：健身 Gymnasium 简介：运动场所 Sporting activities 简介：安静 Silence
简介：允许吸烟 • Smoking allowed
简介：禁止吸烟 • No smoking
简介：网球Tennis
第五篇：酒店英语
酒店英语
酒店分类：
1.按地理位置分：
Downtown hotel
Resort hotel
Suburban hotel
Motel
Airport hotel
2.按等级分：
Boutique hotel 主题酒店
Luxury / deluxe hotel 豪华酒店（5星）
Upscale hotel 高档酒店（4星）
Mid-tier hotel and motel 中档酒店（3星）Economy / limited service~经济酒店（2星）
3.按房间类型分：
All-suite hotel 全套房酒店
Extended-stay properties / apartment hotel 公寓式酒店 Resorts and time-share properties 度假/分时酒店 Inns 旅馆
Casino hotel 赌场酒店
Cruise ships 海上游艇/内河游船
酒店部门：
1.Front Office前厅
2.Housekeeping客房部
3.Food and Beverage department餐饮部
4.Sales & Marketing Department销售部
5.Accounting Department会计部
6.Engineering or Maintenance ~ 工程部
7.Security Department保安部
8.Human Resources Department 人力资源部 前厅部门：
1.Front Desk 前台
2.Concierge门童
3.Business Center商务中心
4.PABX接线班
5.Transportation交通服务
6.Kiosk便利店
7.Duty Manager or Assistant Manager大堂经理
客房部：
1.Floor地面清洁
2.Laundry洗衣服务
3.Mini-bar小冰箱
4.Lost and Found失物招领
5.Health Club/Fitness Center健身中心
6.Turn-down Service(Night Card)开床服务
[If DND(请勿打扰), leave the Privacy Card]
7.Controlling Keys and Master Key掌管钥匙
[MKA(紧急万能钥匙);MKB(总万能钥匙);Area Master Key(区域万能钥匙);the Floor Master Key(楼层万能钥匙)]
酒店房型：
1.Single：1 bed单人间
2.Twin：2 single beds 双人间
3.Double：1 bed for 2 大床房
4.Double for single：2 beds for 1
5.Triple: 3 single beds 三人间
6.Family/quad：4 beds for a family 家庭间
7.Suite/junior suite：an area 套间
8.Extra bed：a roll-way bed 加床
酒店房态：
1.Occupied占用
2.Complimentary赠送/免费
3.Stayover续房
4.On-change打扫中
5.Sleep-out未过夜（已付帐）
6.Skipper未结账/逃单
7.Checkout离店/退房
8.Late checkout延时退房
转账授权书：
Room No 512 hereby authorize XXX hotel to charge / transfer
All expenses
Specified expenses such as花费明细
room charge only
laundry & valet only
mini-bar items only
telephone charge only
others
incurred by
of Room No.of Room No.into my account.I will be responsible for the expenses incurred by the above guests.Date and Time
门童服务：
concierge staff：
1.Pick-up a guest at airport, train station, passenger harbour or bus terminal送客
2.Open the car door for a guest开车门
3.Open and close the door 开门
4.Inquiry 咨询
5.Car rental service 租车
6.Handle tickets such as theater, sports events etc.掌管影院、赛事门票
7.Luggage storage etc.寄存行李
Guest Signaturefood & beverage only
